Return & Exchange policy
Cancellation and Refund Policy for Joy Story:
Cancellation Policy
Cancellation of Pre-Orders:
- Pre-ordered items can be canceled anytime before the product is dispatched. If you wish to cancel a pre-order, please get in touch with our customer support team, and we'll process the cancellation and issue a refund.
Cancellation by Joy Story:
- In rare cases of unforeseen circumstances or inventory issues, we may have to cancel an order. If this happens, we will notify the customer immediately and provide a full refund or offer an alternative product as per the customer’s preference
Refund Policy and Eligibility
Refund Eligibility:
- Customers are eligible for a refund under the following circumstances:
Order cancellation prior to product being dispatched.
Return of a product within 3 days of delivery due to defects, damages, or order errors.
Refund Process:
- Once your refund request is approved, we will initiate the refund to your original payment method. The refund processing time may vary depending on your payment provider.
Refund Processing Time:
- Refunds for returned items will be processed within upto 14 business days of us receiving the returned product for credit card payments.
- Refunds for returned items will be processed within upto 5 business days of us receiving the returned product for bank transfers.