Cancellations and Refund Policy
All ordered items can be cancelled anytime before the product is dispatched. If you wish to cancel an order, please get in touch with our customer support team, and we'll process the cancellation and issue a refund.
In rare cases of unforeseen circumstances or inventory issues, we may have to cancel an order. If this happens, we will notify the customer immediately and provide a full refund or offer an alternative product as per the customer’s preference
Customers are eligible for a refund if the order is cancelled prior to product being dispatched.
We are committed to ensuring your satisfaction with every purchase at Joy Story.
If within 3 days of delivery, you discover any defects, damages, or order errors with the product, you have the option to initiate a return.
In such instances, we empower our valued customers to make the decision whether they prefer a refund or a replacement for the affected product. If the product you received is unavailable for replacement, rest assured that Joy Story will promptly refund the full amount, including any delivery charges or applicable taxes. Your contentment is our priority, and we're dedicated to making things right.
Once your refund request is approved, we will initiate the refund to your original payment method. The refund processing time may vary depending on your payment provider.
- Refunds for returned items will be processed within 14 business days of us receiving the returned product for credit card payments.
- Refunds for returned items will be processed within upto 5 business days of us receiving the returned product for bank transfers.