Same day delivery in Lahore, Karachi & Islamabad

Customer Help

If you can't find what you're looking for in the answers below, Please get in contact with us directly!


Can I cancel or modify my order after placing it?

We process orders quickly, but if you need to cancel or modify your order, please contact us as soon as possible. We'll do our best to accommodate your request.

How can I contact customer support?
  • Our customer support team is here to assist you. You can reach us through our "Reach out to our team" page, where you'll find options for email, phone, and live chat support during business hours.
Are your products safe for children?

Safety is our top priority. All our products comply with safety standards and regulations. We ensure that the toys we offer are suitable for the recommended age groups and free from hazardous materials.

What is your return and exchange policy?
  • We have a hassle-free return and exchange policy. If you're not satisfied with your purchase, you can initiate a return or exchange within 3 days of receiving the product. Please contact our support staff on the given number on the “Reach out to our team” page
What payment methods do you accept?

We accept payment via debit/credit card (both local & foreign Visa and MasterCards are accepted), cash on delivery, bank transfer, Western Union/MoneyGram and Easypaisa/JazzCash.

How secure is shopping at the Joy Story? Is my data protected?
  • All customer data is protected under our privacy policy.
    Please note, Joy Story (Private) Limited does not hold any record of your payment information; like credit/debit card details. All transactions are processed securely by the Bank Alfalah payment gateway through its aggregator partner XStack Inc. Once you select the payment option, you will be redirected to the secure web page to enter payment details to ensure the protection of your data.
Do I receive an invoice for my order?

Yes an invoice is emailed to the sender as soon as the order is placed.